Return & Exchange Policy
BECAUSE MILITARY FAMILIES DESERVE HASSLE-FREE SUPPORT
At MilitaryKidsCo., we proudly serve those who serve. Your satisfaction means everything to us. If your order isn't perfect, we’re here to make it right, with no stress and no fuss.
RETURN WINDOW
Eligible Returns
We accept returns or exchanges for the following reasons:
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Wrong item received
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Defective or damaged items
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Quality concerns
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Within 7 days of delivery
Custom items, such as personalized names, units, or dates, are final sale unless the product is incorrect or defective.
HOW TO START A RETURN
Contact Us
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Email us at militarykidsco@gmail.com or fill out our form HERE with your order number and a brief description of the issue.
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Include a photo if the item is damaged, incorrect, or defective.
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We’ll respond within 24 to 48 hours with a prepaid return label, when applicable.
Refunds
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Refunds will be processed to your original payment method within 5 to 7 business days after we receive your return.
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Shipping costs are non-refundable unless the return is due to an error on our end.
Our Promise
If you're unhappy, we’ll do everything we can to fix it. We're a military family brand first and your trust is our top priority.